FAQs

FAQs

Is it possible to disembark during a private hire trip?

There is no opportunity to stop the tours to disembark the boat.

I want to bring my dog on-board with me – is this possible?

Dogs are allowed on the boat at the Captain’s discretion.

What facilities are available aboard your boats?

The Princess Katherine has toilet facilities. There is a bar providing a comprehensive range of drinks, if you are interested in on board dining you find find more information on the catering page.

How do I make a complaint?

You should email details of your complaint via the contact page. We aim to provide a response to your complaint and details of any action we may decide to take within 28 working days of receipt.

Do you have a lost property department?

If you think you have lost an item of property aboard one of our services you should send an email via our contact page. Please provide full descriptive details of your item, details of when and where it was lost, and full contact information so that we can get back in touch.

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